Return & Refund Policy
We want you to feel confident in your purchase. If you’re not satisfied, we’re here to help—with a few important guidelines.
Eligibility & Timeline
- Returns are accepted within 30 days of the purchase date.
- A receipt or proof of purchase is required for all returns or exchanges.
- Items must be unused, in original condition, and in the original packaging.
Non-Returnable Items
We do not accept returns or exchanges on the following items unless they are defective:
- Opened strings, reeds, mouthpieces, and other personal-use accessories
- Opened books or sheet music
- Apparel or merchandise that has been worn or washed
- Digital products
- Items marked “Final Sale”
Please note: Opened items are not eligible for return unless defective. We reserve the right to inspect and verify the condition of any item before issuing a refund or exchange.
Refunds
Once your item is received and inspected, we’ll notify you of the approval or rejection of your refund.
- Approved refunds will be issued to the original form of payment.
- Please allow several business days for processing.
Exchanges
We will gladly exchange defective or damaged items for the same item, subject to availability. Please contact us to initiate an exchange.
Store Pickup & Returns
At this time, all purchases are for local pickup only. Returns must be brought in person to our shop at 1588 S Mission Rd, Ste 200, Fallbrook, CA. Please do not send returns to the manufacturer.
Questions?
We’re happy to help. Contact us at for any questions about returns or exchanges.
